We understand the importance of timely deliveries and strive to ensure that your orders reach you as scheduled. However, there may be occasional delays or issues beyond our control. To assist us in addressing any delivery concerns promptly, we have established the following policy:
- Claim Filing Deadline:
- If your delivery has not arrived as scheduled, you must file a claim via email within 7 days from the expected delivery date.
- Filing a Claim:
- To file a claim, please send an email to [email protected] with the following information:
- Order Number
- Name
- Contact Information
- Description of the issue
- Any relevant supporting documentation (e.g., tracking information, correspondence)
- Claim Processing:
- Upon receiving your claim, our support team will investigate the matter and provide you with an update within 3 business days.
- Limitations:
- Claims submitted after the 7-day window from the expected delivery date will not be processed, as it will be considered out of our control.
By adhering to this policy, we can ensure that any delivery issues are addressed in a timely and efficient manner. Thank you for your understanding and cooperation.
